STRAIGHTFORWARD PRICING
Know the rate, agree the work and understand the invoice. Whether you need an ongoing IT representative or help with one problem, we start with a clear scope.
All rates are in Australian dollars. Hourly rates exclude GST; GST-inclusive amounts are shown below.
For onboarded clients with active workstation or server agent subscriptions.
Ex GST · $203.50 inc GST
Additional technical support, troubleshooting, supplier coordination and advice within your agreed scope. Any labour already included in your plan is accounted for first.
Request supportFor an agreed task when you do not have an ongoing NICT support arrangement.
Ex GST · $242.00 inc GST
Get help with a specific issue or a second opinion. Availability, access and the task are agreed first. Ongoing monitoring and IT representation are separate.
Discuss a one-off jobFor work booked outside standard business hours, subject to availability.
Ex GST · $305.25 inc GST
Useful for planned changes and agreed support outside your working day. This is a separate hourly rate, not a surcharge added to another hourly rate.
Arrange a suitable timeStandard business hours: Monday–Friday, 8am–5pm Perth time (AWST), excluding WA public holidays. After-hours availability must be confirmed; this rate does not provide a 24/7 on-call commitment. Existing written agreements and accepted fixed quotes apply to the work they cover.
HOW BILLING WORKS
Charged in 15-minute increments, with a 15-minute minimum per support engagement. The hourly rate is the same as onsite work.
A 1-hour minimum per visit, then 15-minute increments. Any travel time or travel charge is confirmed before booking.
We agree the task and an estimate or spending limit. If the scope needs to change or the limit may be exceeded, we ask before continuing with additional chargeable work.
PROJECTS & ONBOARDING
Fixed quote after scoping. Onboarding, migrations and substantial projects are scoped before we quote. You can see the deliverables, assumptions, exclusions and price before committing.
See the onboarding starting costsYour agent subscription pays for the agreed tools and ongoing activities. It does not include unlimited technical labour.
The subscription calculator shows workstation and server agents, base onboarding and GST. Optional projects, travel, hardware and additional labour are confirmed separately.
Our operating charter & termsYOUR NEXT STEP
Tell Nick what you need. We can work out whether a one-off task or an ongoing arrangement makes sense.